ticket-triage
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before ro
- License
- Apache-2.0
- SKILL.md tokens
- 2,808
- Bundled files
- 0
- Bundled tokens (estimated)
- 0
Cost per 1,000 loads
Estimated input cost per 1,000 loads of SKILL.md only (characters ÷ 4). Bundled files, output tokens and execution are excluded.
| Model | Input / 1M tokens | 1,000 loads |
|---|---|---|
| Claude Opus 5 | $5.00 | $14.04 |
| Claude Sonnet 5 | $2.00 | $5.62 |
| Claude Haiku 4.5 | $1.00 | $2.81 |
Safety flags
Detected automatically from files; not a security audit.
- Runs scripts
- No
- Network access
- No
- Shell commands
- No
Works with
Open SKILL.md format
- Claude Code
- Codex
- Cursor
- GitHub Copilot
- Gemini CLI
- OpenCode
- Goose
Install
npx skills add anthropics/knowledge-work-plugins --skill ticket-triageLast verified:
ticket-triage FAQ
What does the ticket-triage skill do?
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before ro Source: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/ticket-triage/SKILL.md
What does the ticket-triage skill cost to load?
SKILL.md is about 2,808 tokens. Estimated input cost per 1,000 loads: Claude Opus 5 $14.04; Claude Sonnet 5 $5.62; Claude Haiku 4.5 $2.81. Estimated input cost per 1,000 loads of SKILL.md only (characters ÷ 4). Bundled files, output tokens and execution are excluded. Prices: https://docs.anthropic.com/en/docs/about-claude/pricing
How do I install the ticket-triage skill?
Skills CLI: npx skills add anthropics/knowledge-work-plugins --skill ticket-triage. Claude Code: /plugin marketplace add anthropics/knowledge-work-plugins, then install the plugin from that marketplace. Download the ticket-triage skill folder as a ZIP and upload it in Claude.ai skills settings.
Is the ticket-triage skill safe?
No runs-scripts, network-access or shell-command flags were detected. Flags are detected automatically from the skill's files and are not a security audit; review the SKILL.md before installing.